Where We Ship
The HBF+ Shop currently accepts orders for delivery to eligible addresses in the United States. Available shipping methods, shipping charges, and applicable taxes are shown during secure checkout before payment is completed.
Fulfillment, pre-order, delivery, cancellation, damaged-item, return, and exchange terms for the HBF+ Shop.
Effective date: August 8, 2026
The HBF+ Shop currently accepts orders for delivery to eligible addresses in the United States. Available shipping methods, shipping charges, and applicable taxes are shown during secure checkout before payment is completed.
HBF+ merchandise is generally produced on demand through our contracted fulfillment provider after a paid order is accepted. Production and delivery timing can vary by product, destination, carrier conditions, and order volume. Product pages identify whether an item is available now or offered as a pre-order.
A pre-order is charged when checkout is completed. The release date shown on a product page is the expected date that fulfillment will begin or the product will become available; it is not a guaranteed delivery date. If a material delay occurs, HBF+ may provide an updated estimate or any cancellation or refund option required by applicable law.
When tracking is supplied by the carrier, it is added to the HBF+ order record and may also be sent to the email associated with the order. Carrier delivery estimates are not guarantees. Customers are responsible for providing a complete and accurate delivery address during checkout and should contact HBF+ promptly if an order appears lost or misdelivered.
Contact HBF+ as soon as possible to request an address change or cancellation. Because products are made on demand, a change or cancellation cannot be guaranteed after production or fulfillment has started. A cancellation is complete only when HBF+ confirms it.
If an item arrives damaged, materially defective, misprinted, or different from the item ordered, contact HBF+ within 30 days after delivery. Include the order number, a description of the issue, and clear photographs when practical. After review, HBF+ may arrange a replacement or refund to the original payment method, as appropriate.
Because HBF+ merchandise is produced on demand, returns or exchanges for buyer's remorse, an incorrect size selected by the customer, or a change of preference are not generally accepted unless the product page states otherwise. This policy does not limit any non-waivable return, replacement, cancellation, or refund right provided by applicable law.
Use the HBF+ Contact page or email support@hbfplus.tv. Include your order number, the email used at checkout, and a concise description of the request. Do not email payment card numbers or other sensitive financial information.